Return Policy

For all Returns and Exchanges, please visit our Returns Portal.
RONA offers a 30 day return period for all products without modification.

Our Policy:

If you are not completely satisfied with your purchase, you may return or exchange unused, undamaged, and uncustomized merchandise in the original packaging within 30 days for a refund equivalent to the original price of the product.


Please use care when repackaging returns! We recommend using the original packing material to ensure a safe return. We are not responsible for returned items that are damaged or lost in transit on their way back to us.


Returns are subject to a handling fee to cover shipping costs. You can request to have us provide you with a shipping label, or you can ship the merchandise directly back to us via UPS, USPS, Fedex, or any company that can provide a return tracking number.


Only full price products are eligible for refund. Clearance items are final sale and are not eligible for return.


Exception: If a sale item is damaged during shipment, you are eligible for an exchange of the same product if available. In the event that this product is sold out, you will receive a store credit towards your next purchase equal to the sales price of the damaged merchandise.


Damages:

We carefully inspect all merchandise before shipment. We encourage you to inspect all merchandise for possible damages upon receipt. However, we make fragile products and accidents happen… if your items are damaged during delivery transit or if you discover any manufacturer defects, please send pictures of the packaging and product within 72 hours of delivery to info@ronausa.com. We will be happy to assist you with a replacement. You can also contact us at 833-872-7662.



Gifts:

If the item was marked as a gift when purchased and was shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received and approved, a store credit will be applied to your account.



If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will find out about your return.


*Note: We are unable to accept returns from purchases made with our reseller partners. Please contact the retailer directly.


For additional questions related to returns, contact info@ronausa.com.