We primarily ship fragile, delicate items in eco-friendly packaging, doing our best to avoid the use of plastics and other environmentally damaging materials.

If your order arrives damaged or broken, please fill out our returns form on our Returns Policy page with the necessary information and take pictures of packaging and damaged product(s) within 7 days of delivery. We will do our best to replace eligible items as quickly as possible!

For more information about returns and eligible merchandise for refund, please visit our Returns Policy or contact our Customer Service team at info@ronausa.com.

Standard Shipping Rates:

Shipping charges are based on the total weight of the merchandise and the destination. Your exact shipping cost will be calculated for your address during the checkout process. We primarily ship via UPS and FedEx. Any orders being shipped to AK, PR, and HI are shipped via USPS Ground Advantage.

Express Shipping Rates:

We offer express shipping throughout the continental United States via UPS 2nd Day Air and UPS Next Day Air. Shipping options are displayed at checkout and are based on the total weight of the merchandise and the destination. We do our best to ship express orders by the next business day. Please contact customer service as soon as possible if you require your order to ship the same business day, and we will do our best to accommodate this request.

Standard Delivery Times:

For shipments within the continental United States, please allow for 4 to 10 business days for standard shipping and two business days for express shipping. Orders will be processed as quickly as possible in the order they are received. Please note that these approximate times are for in-stock items. Contact Customer Service at info@ronausa.com to check if an item is in stock.

International Deliveries:

RONA USA Glassware can ship anywhere in the world. Orders outside the continental United States and Canada cannot be placed online. If you would like to place an international order please contact our Customer Service Team at info@ronausa.com.

Where is my order shipped from?

Your order is shipped from our warehouse in Hanover, Massachusetts.

Still have more questions? We have a great Customer Service Team that is happy to help answer all your questions and concerns. To reach them, visit our contact page or email them at info@ronausa.com.